Sl99 Privacy Policy — Data Protection & Your Personal Information

1Introduction & Scope of This Policy

This Privacy Policy is published by sl99 and applies to all users who access our website at sl99.onl, using our mobile app, or interacting with any service we provide. We understand that your trust is the most valuable asset we hold, and we are committed to handling your personal information with full integrity and responsibility.

As a trusted online betting platform in Malaysia, sl99 is subject to applicable data protection laws. This policy is designed to ensure you fully understand your rights and how we fulfil our responsibilities regarding your privacy.

By registering an account or using sl99's services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.

2Types of Personal Data We Collect

Sl99 collects your personal information through several means — whether provided directly by you during registration, generated automatically as you use the platform, or received from trusted third parties within our operational scope.

Data You Provide Directly

• Full name as shown on your identity card or passport.
• Date of birth for age verification.
• Email address and mobile number for account communications.
• Residential address for KYC verification purposes.
• Bank account or e-wallet details for processing deposits and withdrawals.
• A copy of your identity document (MyKad or passport) for the KYC process.
• Information you share when contacting our customer support team.

Automatically Collected Data

• IP address and general location information (state, city).
• Device type, operating system, and web browser used.
• Login records and gaming session activity.
• Deposit and withdrawal transaction history.
• Gaming data including bets, wins, and losses.
• Cookie and similar tracking technology information.

3How We Use Your Data

Every piece of data we collect is used for a specific, lawful purpose. We do not use your data for any purpose other than those stated below without first obtaining your consent.

• Identity verification and KYC — ensuring every player is a real individual who meets the age and eligibility requirements.
• Payment processing — facilitating fast and secure deposits and withdrawals to your Malaysian bank account or e-wallet.
• Account Security — detecting and preventing suspicious activity, fraud, or unauthorised access attempts.
• Legal compliance — fulfilling reporting obligations to relevant authorities in accordance with legal requirements.
• Customer support — enabling more effective and personalised assistance when you contact our team.
• Responsible gaming — monitoring gaming behaviour to detect early signs of problem gambling and offer appropriate support.
• Platform improvements — analysing aggregated usage data to improve the overall player experience.
• Promotional communications — sending information about relevant bonuses and latest promotions (you may opt out at any time).

4Data Sharing & Disclosure

Sl99 takes a highly cautious approach to data sharing. Our core principle is straightforward: your personal data will not be shared, sold, or transferred to third parties without your consent, except in the limited circumstances described below.

Parties That May Receive Your Data

• Trusted payment processors — e-wallet providers and banks that process your financial transactions, bound by strict confidentiality agreements.
• KYC service providers — identity verification companies that help us securely validate your documents.
• Technology service providers — hosting, cybersecurity, and technical infrastructure supporting our platform operations.
• Legal authorities — only when required by a court order or valid legal obligation.

5Cookies & Tracking Technology

Like most modern websites, sl99 uses cookies and similar technologies to enhance the user experience and maintain platform security. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies — required for core platform functions such as login, game sessions, and security. Cannot be disabled.
• Performance Cookies — collecting information on how you use our website to help us improve performance and usability.
• Functional Cookies — remembering your preferences and settings such as language, region, and display preferences.
• Security Cookies — helping detect suspicious activity and protecting your account from unauthorised access.

You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect platform functionality and your gaming experience.

6Data Security Measures

Your data security is an absolute priority at sl99. We continuously invest in advanced security infrastructure to ensure your information is always protected against increasingly sophisticated cyber threats.

Security measures we have in place include:

• 256-bit SSL encryption for all data transmitted between your device and our servers.
• Encryption of data at rest using advanced encryption algorithms.
• Layered access control based on the principle of least privilege — only staff who require access to specific data are permitted.
• 24/7 active intrusion detection and prevention system (IDS/IPS).
• Regular security audits conducted by independent cybersecurity experts.
• Real-time transaction monitoring to detect unusual activity.
• Two-factor authentication (2FA) is available for all player accounts.
• Tested incident response procedures to ensure swift action in the event of any security breach.

7Your Rights Regarding Personal Data

You have full rights over your personal data. sl99 respects and facilitates the exercise of these rights. Below is a summary of your rights:

8Data Retention Period

Sl99 retains your personal data only for as long as necessary for the purposes outlined in this Privacy Policy or as required by applicable law. Our principle is simple: no data is kept longer than needed.

• Active account data — retained for the duration your account remains active and in use on our platform.
• Financial transaction records — retained for a minimum of 7 years in accordance with Malaysia's accounting and financial legal requirements.
• KYC records — retained for 5 years after account closure in accordance with compliance requirements.
• Support communication logs — retained for 2 years for reference and service quality purposes.
• Technical data and system logs — retained for 12 months for security and technical troubleshooting purposes.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity.

9Children's Privacy

Sl99 is a platform strictly designed for adults aged 18 and above only. We do not knowingly collect or process any personal data from children or underage individuals.

Our age verification process through KYC is specifically designed to ensure no underage users can register or use our platform. If we detect or are notified that an account has been registered by someone under the age of 18, that account will be terminated immediately and all associated data will be deleted without delay.

10Changes to This Privacy Policy

Sl99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Any changes take effect immediately upon publication on this website.

For material or significant changes — particularly those affecting how we use your personal data — we will endeavour to provide advance notice via registered email or in-platform notification before the changes take effect.

We encourage you to review this Privacy Policy periodically. The "Updated" date at the top of this document indicates when the last changes were made. Continued use of the sl99 platform after any changes are published means you accept the updated terms.

11Contact Our Privacy Team

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by sl99, we welcome your feedback. Our privacy team is ready to assist you through:

• Live Chat: Available 24/7 directly from the sl99 website — the fastest method for immediate enquiries.
• Email: [email protected] — for official data rights requests or privacy complaints.

All privacy-related enquiries are handled in strict confidence. We aim to provide an initial response within 24 hours and full resolution within 7 to 30 business days, depending on the complexity of the request.